BOOKING & CANCELLATION POLICY
1. Our Approach
Our booking and cancellation policies are designed to be fair to both our students and our teachers, whose time and preparation are dedicated to you.
We ask for your cooperation to maintain a respectful, smooth-running studio experience.
2. Group Class Cancellations
You may cancel a class up to 6 hours before the scheduled start time without losing your credit.
Cancellations made less than 6 hours before the class are considered late cancellations.
For class pass holders, the session will be charged or deducted from the pass. For Membership holders, a €15 late cancellation fee will apply.
This allows us to offer the spot to another student and helps us plan classes fairly for both students and teachers.
3. Minimum Class Attendance – Effective from 7 September 2026
Group classes require a minimum of 2 participants to run.
If there is only one participant booked 3 hours before the scheduled start time, NANG Studio reserves the right to cancel the class.
If a class is cancelled due to insufficient attendance, the participant will be contacted and offered the option to transfer their booking to another suitable class.
Classes may remain available for booking until the scheduled start time. Last-minute bookings are welcome, but cannot guarantee that a class will run if it has already been cancelled due to insufficient attendance.
4. Workshops & Events
Workshops and special events require preparation and have limited availability.
Cancellation is possible up to 48 hours before the scheduled start time.
After this period, the session fee will be fully charged.
If NANG Studio cancels an event, you will receive either a full refund or a rescheduled option.
Note: Memberships do not include workshops, special events, or retreats unless explicitly stated.
5. Massage & Wellbeing Appointments
Appointments must be booked in advance.
Cancellation is possible up to 48 hours before the scheduled time.
Late cancellations or no-shows will be charged in full.
This ensures the time reserved for you is respected.
6. Private 1:1 Yoga Sessions
Must be booked in advance.
Cancellation requires a minimum of 24 hours' notice.
Late cancellations or no-shows are charged in full.
Packages follow the validity stated at purchase and are non-refundable.
7. No-Show Policy
If you do not attend a booked class, workshop, or session without cancelling within the allowed timeframe, it will be considered a no-show.
For group classes:
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Class pass holders will have the session charged or deducted from their pass.
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Membership holders will be charged a €15 no-show fee.
No refunds or credits will be issued for late cancellations or no-shows.
Repeated late cancellations or no-shows may result in temporary booking restrictions for membership users.
In exceptional circumstances, NANG Studio may waive the applicable fee at its discretion.
8. Booking Guidelines
Advance booking is recommended to secure your spot.
Classes remain available for booking until the scheduled start time whenever the class is running.
The studio reserves the right to limit bookings for repeated no-shows, late cancellations, or misuse of membership access.
Always check your booking confirmation and keep your contact details up to date to receive reminders and important booking notifications.